[A previous version of this article appeared in Legal Business World and ILTA's Peer to Peer Magazine] “Ironically, the popular business press, focused on hot, emerging industries, is prone to presenting these special cases as proof that we have entered a new era of competition in which none of the old rules are valid. In … Continue reading A Principled Approach to Legal Tech
It is pretty clear that, in the past, lawyers did a great job disrupting themselves. The term “disruption” comes from Clayton Christensen’s observation that the ability of a company to make a higher and higher performing product always outstrips the ability of customers to make use of these performance improvements. As technology pushes a product’s performance … Continue reading Are Law Firms as Profitable as They Could Be?
As published on The Lawyer's Daily. A more concise version of a previous article. -- In early 2016, Archer Daniels Midland ("ADM"), a Fortune 50 company, were working with 700 law firms. Six months later, they were working with only 20. Last year, Microsoft brought in 12 of its top law firms to ask "what … Continue reading The Industrialization of Law
[Note: this article previously appeared on Slaw.com and Legal Business World] Intro I recently saw an exciting legal tech product that has a lot of potential. I think it could make many people's lives much easier. And a partner wants to mandate its usage! You can probably see where this is going. It was a … Continue reading Convenience is King
Everett Rogers developed the now-standard framework for how an innovation diffuses throughout society. Geoffrey Moore went into greater detail on the adopter types. I understood conceptually that these various groups are based on certain differences, but it wasn't until I mapped these out (based on Moores book) that I realized how distinct these groups really … Continue reading A detailed comparison of technology adopter types
Note: for the full essay click here. Recall Principle #1: people do not like to feel “owned” or told what to do. But they do like to be “owned” if what that means is a vendor (or change agent) taking ongoing responsibility for the success of their joint ventures. Especially with newer products, there is … Continue reading Principle #5: Own your customer’s success
Note: for the full essay click here. From Essentialism: The Disciplined Pursuit of Less by Gregg McKeown Despite the number of times he repeats the importance of focus in his materials, the number one question Geoffrey Moore gets about crossing the chasm is Can’t we go after more than one target? His answer is unequivocal: “Just … Continue reading Principle #4: Until you break into the mainstream, focus your efforts on a single user group