[This article previously appeared on Slaw.ca] It is pretty clear that, in the past, lawyers did a great job disrupting themselves. The term “disruption” comes from Clayton Christensen’s observation that the ability of a company to make a higher and higher performing product always outstrips the ability of customers to make use of these performance improvements. … Continue reading Are Law Firms as Profitable as They Could Be?
[This article originally appeared on Slaw.com and subsequently in ILTA's Peer to Peer magazine] Managing a law firm in this era of rapid change is a massive challenge. It’s hard to know the right thing to do. It feels like the ground is constantly shifting. Your firm’s lawyers are giving conflicting reports on the state … Continue reading What Are the Key Attributes of an Innovative Law Firm and How Much Do They Matter?
Everett Rogers developed the now-standard framework for how an innovation diffuses throughout society. Geoffrey Moore went into greater detail on the adopter types. I understood conceptually that these various groups are based on certain differences, but it wasn't until I mapped these out (based on Moores book) that I realized how distinct these groups really … Continue reading A detailed comparison of technology adopter types
[Note: this was also published on Slaw.ca and by the LAC Group] It's not obvious It doesn’t take too much reading to understand that technology is crucial to the success of any modern law firm. With the mergers and investments in LegalTech continuing to rise, law firms truly cannot invest too much in tech and … Continue reading What Is the Clear Path to Law Firm Success? (It’s not obvious)