[This article originally appeared on Slaw.com] Managing a law firm in this era of rapid change is a massive challenge. It’s hard to know the right thing to do. It feels like the ground is constantly shifting. Your firm’s lawyers are giving conflicting reports on the state of business while your clients keep demanding “more … Continue reading What Are the Key Attributes of an Innovative Law Firm and How Much Do They Really Matter?
[This article originally appeared on Slaw.ca] The legal profession could be improved a bit. Ok, it could be improved a lot. One might say it could use more "innovation." Yet it seems like the harder one pushes for innovation, the harder others push back. Despite acknowledgement that the nature of legal services will take time … Continue reading Is “Innovation” a Bad Word in Law Firms?
A recent Altman Weil study found that the #1 reason law firms weren’t doing more to change the way they deliver legal services is because clients weren’t asking them to do so. To not aim at improving client services is poor business strategy; but that is pretty rare. The problem of how to improve the … Continue reading Law firms need all the help they can get
As published on The Lawyer's Daily. A more concise version of the Biz-ification of Law, though I think "industrialization" is a better word. -- In early 2016, Archer Daniels Midland ("ADM"), a Fortune 50 company, were working with 700 law firms. Six months later, they were working with only 20. Last year, Microsoft brought in … Continue reading The Industrialization of Law
[Note: this article previously appeared on Slaw.com] Intro I recently saw an exciting legal tech product that has a lot of potential. I think it could make many people's lives much easier. And a partner wants to mandate its usage! You can probably see where this is going. It was a struggle the moment we … Continue reading Convenience is King
Everett Rogers developed the now-standard framework for how an innovation diffuses throughout society. Geoffrey Moore went into greater detail on the adopter types. I understood conceptually that these various groups are based on certain differences, but it wasn't until I mapped these out (based on Moores book) that I realized how distinct these groups really … Continue reading A detailed comparison of technology adopter types
[This article previously appeared on Slaw.com] “Competitive markets are not much fun for sellers” – Richard Posner It’s common knowledge that the billable hour is holding back the profession. Additionally, it’s clear that professional conduct rules insulate lawyers, prevent other professionals from getting involved, and stifle innovation. Yet, despite the billable hour still going strong and … Continue reading The Biz-ification of Law